Frequently Asked Questions

General

What makes Coppolo Studios different?

At Coppolo Studios, we’re proud to be a family-owned and operated business—meaning you get personal service from real people who care. When you call us, you’ll always reach a live person, never an automated system. Because we love what we do, we genuinely enjoy talking with our customers and guiding them through the transfer process.

We also invest in the very best professional transfer equipment to ensure your memories are preserved with the highest quality possible. Our rates are competitive, and your priceless tapes, films, and recordings are always safe with us. Unlike the big warehouse companies that run projects down an assembly line, every order at Coppolo Studios is personally overseen and handled by a member of our family.

What formats do you transfer?

We handle just about every popular home movie, video, and audio format. This includes VHS, S-VHS, C-VHS, MiniDV, Video8, Digital8, Hi8, and Betamax tapes. For film, we transfer Regular 8mm, Super 8 (silent & sound), and 16mm (silent & sound). We also digitize audio cassettes, 8-track tapes, reel-to-reel recordings, and vinyl records. And if you have something unique, just ask—we’ve probably worked with it before!

How do I get my media to you?

If you live in the South Florida area, we offer convenient pick-up and delivery service right to your door. For customers outside our local area, simply ship your home movies, videotapes, and audio recordings to our studio by mail, and we will carefully digitize and enhance them so you can easily share your memories with family and friends. Unlike some companies, you don’t need to purchase an expensive shipping kit from us—just pack your items securely in your own box and send them in.

Here’s a step-by-step packing guide:

You don’t need to buy a special box from us. Just follow these simple steps:

  1. Choose a sturdy box – Use any good-quality shipping box that’s large enough for your items without being oversized.

  2. Wrap each item – Protect tapes, reels, or records with bubble wrap, packing paper, or even soft cloths to prevent movement and scratches.

  3. Fill empty space – Use packing peanuts, air pillows, or crumpled paper to keep everything snug and secure.

  4. Label your items (optional) – If you’d like, you can place a note on each video tape, film reel, or audio media with a title or description. When we transfer that item, we’ll use the title you provide so your digital files are clearly named.

  5. Include your order form – We will email you a copy of our Customer Order Form, please fill this out and place it in your box with your items. Use it to check off the items you’re sending and provide your contact details and return shipping address. Place the completed form inside your box, and be sure to keep a copy for your own records.

  6. Ship to our studio – Drop your package at any USPS, UPS, or FedEx location and send it to Coppolo Studios.

Quality & Process

What resolution do you transfer to?

All of our video and film transfers are done in Full HD 1080p resolution, ensuring your memories look crisp and beautiful on widescreen TVs as well as mobile devices. For audio, your recordings are delivered in today’s most popular and versatile formats: MP3 for easy sharing and playback on any device, and WAV for pristine, uncompressed archival quality.

Will my videos have sound?

Yes — if your tapes or film reels originally had audio, it will be preserved in your transfer.

Do you clean and repair old film or tapes?

Yes. We repair splices, clean dust/dirt, and fix damaged tapes whenever possible.

Delivery & Storage

How will I get my digital copies?

You’ll receive a 30-day free download link to Box.com so you can instantly view and download your memories via cloud storage. You can choose to become a Coppolo Studio Member to keep your box storage and get a private page to view and download your media right here on Coppolo Studios. In addition, we’ll deliver your project on the physical format of your choice—USB flash drive, DVD, or external hard drive—giving you both quick online access and a safe, permanent copy to keep.

How long is my cloud access valid?

Box downloads are valid for 30 days.

The Box download link expired can I request another?

Yes, contact us and we can give you another link for 30 days.

What is Coppolo Studio’s Membership?

Coppolo Studio’s Membership is a way for you to maintain access to your media in box with a private page here on Coppolo Studios. After your media has been transferred you’ll have the option to become a member and receive your own private page where you can stream and download your memories.
Check out What You Get for more information.

Pricing & Turnaround

How much does it cost?

See our Pricing Page for full details and an estimate calculator.

How Much is Coppolo Studio’s Membership?

$7.99/month.

How long does the process take?

Turnaround is usually 1 to 2 weeks, depending on the size of your order.

Do you offer bulk discounts?

Yes — contact us for custom quotes on larger collections.

Security & Handling

Is my media safe with you?

Absolutely. Your memories never leave our hands. Every transfer is done right here in our South Florida studio, where a member of our family personally oversees your project from start to finish. We never outsource, never ship your media away, and treat each item as if it were our own family’s history. When your project is complete, your originals are returned to you exactly as you sent them—safe, secure, and cared for every step of the way.

What if my tapes or reels are damaged?

Don’t worry — we specialize in repairs and can often restore unplayable items.

A person with pink nails holding a smartphone while sitting at a wooden table with a MacBook and a remote control.

Contact Us

Questions or concerns? Send us a message!

📧 chris@coppolostudios.com

📞 (305) 209-7060

📝 Fill Out Our Form

Check out our FAQ’s page.